Frequently Asked Questions
Everything you need to know about our premium travel and everyday bags.
What materials are Lo & Sons bags made of?
We use high-quality, durable materials including recycled poly (RPET), premium Nappa leather, water-resistant nylon, and organic cotton canvas to ensure longevity and style.
How do I clean and care for my bag?
For nylon and poly bags, we recommend spot cleaning with a damp cloth and mild detergent. For leather products, use a high-quality leather conditioner to maintain the hide's natural oils.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that items marked as Final Sale are not eligible for returns or exchanges.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
Is there a warranty on Lo & Sons products?
We stand by our craftsmanship. All our bags come with a one-year limited warranty that covers any manufacturing defects in materials or workmanship.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.