Returns & Exchanges
We want you to love your Lo & Sons bag, which is why we offer a 30-day return window for all unused products in their original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print a prepaid shipping label, which will be emailed to you immediately upon completion.
Pack Your Bag
Carefully place the item in its original box with all tags attached and secure the prepaid label to the outside of the package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 10-14 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing